Terms of Service
Last updated: April 2026 — scaffold draft. Replace with lawyer-reviewed copy before paid signups.
1. Service description
FSM provides cloud-hosted field service management software ("Service") built on ERPNext. Your workspace is a dedicated ERPNext instance provisioned on DigitalOcean infrastructure in the New York City region.
2. Acceptable use
You agree to use the Service only for lawful purposes. You may not:
- Attempt to access data belonging to other tenants.
- Transmit malware, spam, or illegal content.
- Reverse-engineer or interfere with the Service infrastructure.
3. Data and privacy
Your data is stored in a dedicated database on DigitalOcean NYC. We take daily backups and retain them for 30 days. We do not sell or share your data with third parties except as required to operate the Service (DigitalOcean for hosting, Resend for transactional email).
For full details, see our Privacy Policy.
4. Uptime and support
We operate the Service on a best-effort basis during the trial phase. We aim for high availability but do not guarantee a specific SLA at this stage. Support is provided by email reply to your welcome message.
5. Termination
Either party may terminate your workspace at any time. On termination, a final backup is stored for 30 days and then deleted. You may request an export before termination by contacting us.
6. Limitation of liability
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES AND SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
7. Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email to the address on file. Continued use after notice constitutes acceptance.
8. Contact
Questions? Reply to your welcome email or contact the operator directly.